Shipping Policy

This Shipping Policy (“Policy”) governs the shipping, delivery, and handling of orders placed through the website www.munkito.in (“Website”). By placing an order on the Website, you (“Customer”, “you”, or “your”) agree to the terms set forth below.

1. Shipping Coverage

Munkito currently provides shipping services only within India. We do not offer international shipping at this time.

2. Shipping Charges

All orders placed on the Website are eligible for free shipping, unless otherwise specified. Munkito reserves the right to modify or withdraw this offer at any time without prior notice.

3. Order Processing and Dispatch

Orders are typically processed and dispatched on the same day of order confirmation.

However, the following conditions apply:

Orders placed outside business hours, on weekends, or on public holidays may be processed on the next working day.
Munkito reserves the right to delay dispatch in case of unforeseen circumstances, including but not limited to high order volumes, operational constraints, or force majeure events.

4. Delivery Timelines

Estimated delivery timelines are 3–7 business days from the date of dispatch.

These timelines are indicative and not guaranteed. Delivery may be affected by:

Geographic location
Courier partner availability
Weather conditions
Public holidays
Other external factors beyond our control

Munkito shall not be held liable for delays in delivery caused by third-party logistics providers or circumstances beyond its reasonable control.

5. Shipping Partners

Orders are shipped through Shiprocket and its associated third-party courier partners. By placing an order, you acknowledge and agree that delivery will be executed by independent logistics providers.

6. Order Tracking

Upon dispatch, Customers will receive shipment tracking details via email and/or SMS. While we strive to ensure accurate tracking information, Munkito does not guarantee uninterrupted or error-free tracking updates provided by third-party services.

7. Risk of Loss and Title

All products purchased from the Website are shipped pursuant to a shipment contract. Accordingly, the risk of loss and title for such products pass to the Customer upon delivery to the shipping address provided at the time of order.

8. Delays, Lost, or Damaged Shipments

In the event of a delayed, lost, or damaged shipment, Customers must notify us at care@munkito.in within a reasonable time.

Munkito will initiate an investigation with the courier partner. All claims are subject to verification and will be handled on a case-by-case basis.

Munkito reserves the right to:

Approve or deny claims based on investigation findings
Offer a replacement, store credit, or other resolution at its sole discretion

Munkito shall not be liable for any indirect, incidental, or consequential damages arising from shipping delays or failures.

9. Incorrect or Incomplete Address

The Customer is solely responsible for providing accurate and complete shipping information.

Munkito shall not be liable for:

Failed deliveries due to incorrect or incomplete addresses
Additional charges incurred due to re-delivery attempts

In such cases, redelivery may be attempted at the Customer’s expense, subject to feasibility.

10. Refusal of Delivery

If a Customer refuses to accept delivery of an order without valid reason, Munkito reserves the right to:

Cancel the order
Deduct applicable logistics or handling charges
Restrict future orders from the Customer

11. Force Majeure

Munkito shall not be held responsible for any delay or failure in performance caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, lockdowns, pandemics, transportation disruptions, or governmental actions.

12. Modifications to This Policy

Munkito reserves the right to amend or update this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the Website.

For any shipping-related queries or concerns, please contact us at care@munkito.in.